Delete My Data / Account Deletion — Cape

Last Updated: October 24, 2025

 

How to Delete Your Account or Personal Data

We respect your rights to delete personal data. The steps below apply to: (a) Subscriber accounts (cleaning-company owners/administrators); (b) invited users (e.g., technicians); and (c) Customer Users (your end customers who interact with the Service under a Subscriber account).

 

1. Delete a Subscriber Account

• In-App: Sign in, navigate to Settings > Account, and select "Delete Account".

• Email: Send a request from the account’s registered email to support@cape-it.com with subject “Delete Account Request.”

Processing Time: We endeavor to complete deletion within 30 days, subject to verification and lawful retention requirements. Access will cease upon completion. We delete or anonymize personal identifiers and Subscriber Content consistent with our retention practices. Aggregated/de-identified data may be retained.

 

2. Delete a User (Technician) or Customer User Profile

Technicians and Customer Users should contact the Subscriber who controls the account or email support@cape-it.com. We will verify identity and coordinate with the Subscriber, as appropriate.

 

3. What Is Deleted

We delete or anonymize: login credentials; personal identifiers (name, email, phone); profiles and personal usage records; and Subscriber Content associated with the account, subject to Subscriber’s rights and obligations. Aggregated/de-identified information that does not identify a person may be retained for analytics and service improvement.

 

4. Exceptions

We may retain limited information to comply with law (e.g., tax/financial records), maintain security, prevent fraud, or resolve disputes. Such data will be isolated, access-restricted, and deleted when no longer required.

 

5. Contact

Midway Innovations, LLC

PO Box 719, Eustis, FL 32727

Phone: 503-348-9533

Email: support@cape-it.com

 

6. Updates

We may update this page from time to time. The "Last Updated" date will reflect the most recent revision.